Refund and Returns Policy

Returns Policy

Customers can initiate a return within 30 days of purchase, with a “satisfaction or money-back” guarantee. To start the return process, contact our customer care via email or chat. We will send you a PDF of the return label to print and affix to the package.

Return Procedure

  1. Contact our customer care via email or chat.
  2. You will receive a PDF of the return label to print.
  3. Return the product within 30 days of purchase.


The refund will be processed using the same payment method used by the customer. If not possible, we will proceed via bank transfer.

Returning an Item

Securely pack the item in the package and affix the printed PDF that our customer care sent you via email.

Refund Request Status

If tracking indicates that the package was delivered, but the customer claims it did not arrive, we will initiate a claim process with the delivery company.

Sales and Use Taxes in the United States

Since February 2022, some States in the United States have regulated the “Sales Taxes” as a mandatory item in each electronic purchase. Following government instructions, we collect this amount and deliver it to the government, just as customers pay it.

For further questions, contact us at our customer care email address: or through the website.

We appreciate your understanding and your preference for Keforma America products.